Returns & Exchanges
At Horseplay Toys, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. Please ensure products are in their original condition to qualify for a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the unworn apparel in its original packaging, ensuring all designer tags and hygiene seals remain intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return package.
Drop Off and Track
Take your package to the nearest authorized shipping location and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing