Frequently Asked Questions
Everything you need to know about your Horseplay Toys order.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use organic cotton and recycled polyester in over 80% of our current fashion collection.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but if you contact our support team within 60 minutes of purchase, we will do our best to accommodate changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible interest-free installments.